Live Order Troubleshooting
Don't see your orders coming in? Get answers about your live orders here!
- Why are my orders delayed?
- Why am I getting duplicate orders?
- Will I get a notification when an order is cancelled?
- Can I refund a delivery service order in my POS?
- How does sales tax work with Checkmate online orders?
- What customer information will I see on my kitchen ticket?
- Why are online prices different from what shows in my POS?
- Can I route orders to specific dining options in my POS?
- How do I whitelist third-party order sources in FoodTec POS?
- Can I throttle my orders?
- Why are drivers arriving early to pick up orders?
- Why are Uber Eats orders arriving late?
- The wrong item or modifier printed on my order - what do I do?
- Why didn't my order integrate into my POS?
- Why did I get an "Order Attention Required" modifier error, and how do I fix it?
- What is an "Order Attention Required" order and how do I program it?
- Can I notify drivers if orders are ready early?
- Why are tickets not printing to the kitchen?
- Why isn't my order printing to the kitchen?
- How does Checkmate handle scheduled or advanced orders?
- How does Checkmate handle orders from GloriaFood?
- Can I manually accept orders?
- Aloha - BSP ID Error