The wrong item or modifier printed on my order - what do I do?

If the wrong item or modifier was printed on an order or appeared on the KDS, the menu mapping likely needs to be updated. Menu mapping connects each item and modifier on the ordering platform menu to the corresponding item and modifier in the POS, and a mismatch causes the wrong item to print.

To resolve the issue:

1. Ensure the correct item or modifier exists in the POS.
2. Notify Checkmate Support that the mapping needs to be updated and include the following details
   • Restaurant name
   • Location
   • Ordering platform
   • Order number
   • Item or modifier name on the ordering platform menu that is incorrectly mapped
   • Incorrect item or modifier POS name (the one that printed on the order ticket)
   • Correct item or modifier POS name

Also known as: wrong item printed, wrong modifier printed, item on ticket doesn't match order, KDS showing wrong item, menu mapping wrong, incorrect item on kitchen ticket, modifier mismatch on print, order printed wrong, POS showing wrong item, menu mapping update, fix menu mapping.