Why are my orders delayed?

Orders may be delayed for several reasons. If there is an error related to the order, the 24/7 error handling team reviews and resolves it and then sends the order to the POS. If the team is unable to resolve the error, the order is sent to the POS as an "Order Attention Required" order.

In rare cases, when an order cannot be processed due to a missing item or modifier in either the POS or the ordering platform menu, the 24/7 customer support team will notify the kitchen manually using a notification method. The notification ticket will display the message "Order Attention Required," along with the delivery service, order number, customer name, and order details. This order will have a $0 value in the POS and requires manual entry into the POS to ensure sales are accurately reflected.

An order may also be delayed if the ordering platform itself is delayed in sending the order to Checkmate.

Also known as: order delayed, order taking too long, late order, order not arriving on time, slow orders, order stuck in processing, why is my order late, order delay from ordering platform.