Why didn't my order integrate into my POS?

Orders may not integrate into the POS for two main reasons: 

• POS is offline: If the POS is offline, the customer's order will not reach the POS. However, the order will still be processed and appear on the delivery service tablet if the tablet is online.
• Missing item or modifier: Occasionally, an order cannot be processed because an item or modifier is missing in either the POS or the ordering platform menu. The 24/7 customer support team monitors and addresses these issues.

If Checkmate is unable to send an order through successfully and also cannot send it as an "Order Attention Required" notification through the POS, a notification email is sent to the restaurant instead. The email includes the ordering platform, order number, and details about the item or modifier that caused the error.

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