Why did I get an "Order Attention Required" modifier error, and how do I fix it?

The "Order Attention Required" error happens when there is a mismatch in modifier settings between the POS and the ordering platform menu. To fix the error, ensure that the modifier settings (minimum and maximum) are consistent in both the POS and the ordering platform menu.

The mismatch can occur for three main reasons: 

1. Modifier group mismatch: Here, the POS requires a modifier that the ordering platform does not. For example, the customer is not prompted to select a required modifier on the ordering platform, and the POS rejects the order because it expects at least one modifier.
2. Minimum modifier selection mismatch: In this error, the minimum number of modifiers required by the POS is more than what the ordering platform allows. For example, the POS requires more than one modifier, but the ordering platform only asks for one, so the POS rejects the order.
3. Maximum modifier selection mismatch: Here,  the POS allows fewer modifiers than the ordering platform. For example, the POS allows a maximum of two modifiers, but the ordering platform allows more, so the POS rejects the order.

To resolve the error, verify the required minimum and maximum modifier settings in the POS and ensure those settings match the settings on the ordering platform menu. If the error continues after the settings are aligned, contact Checkmate Support.

Also known as: required modifier group is missing, min max modifier error, modifier mismatch, modifier group error, OAR modifier error, required modifier not selected, modifier settings don't match, order rejected modifier, min modifier count wrong, max modifier count wrong, modifier group required, modifier configuration error.