Why are drivers arriving early to pick up orders?

Drivers usually arrive early when prep times are mismatched between the delivery services and the POS. Ensuring prep times are synchronized across both typically resolves the issue.

To resolve the issue:

1. Check the prep time configured in the POS backend.
2. Check the prep time configured on each delivery service (ordering platform or tablet).
3. Update the prep times so they match across the POS and each delivery service.

If drivers continue to arrive early after the prep times are aligned, contact Checkmate Support.

Also known as: driver arriving early, driver here before food ready, driver too early, driver waiting at store, prep time mismatch, driver pickup time wrong, delivery driver early, food not ready when driver arrives, sync prep time, prep time out of sync.