The Aloha - BSP ID Error typically occurs when online orders fail to integrate with the POS system due to internal POS server issues or incomplete validation of inbound orders.
Example: Order with BSP ID 12779405023001704607 stuck in ReadyForValidation status.
User Notification
+How will the user be informed about the Aloha-BSP ID Error?
As soon as the order errors, the Checkmate Support team will immediately notify the customer via email about the occurrence of such an error.
Causes of Aloha - BSP ID Error
+What are the causes of the Aloha-BSP ID Error?
Several reasons can cause this error:
- Online orders continuously fail to integrate with the restaurant’s POS System.
- The “ReadyForValidation” status of the inbound order received at the restaurant is not changed to the “Validated” state even after the successful validation of the order at the POS end.
- The “ReadyForValidation” status of the inbound order received at the restaurant is not changed to the “Error” state even after the order validation failure at the POS end.
- Communication issues between the Back of House (BoH) POS and Aloha servers.
- Internal malfunction within the Back of House (BoH) POS server.
Troubleshooting Aloha - BSP ID Error
+How to troubleshoot the Aloha-BSP ID error?
If you continuously receive such errors within operation hours, immediately contact Aloha Support via email along with the BSP ID (Aloha POS Order ID) to investigate the matter further and ensure a quick resolution.
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