What is Checkmate Insights

Checkmate Insights provides a comprehensive statistical overview of the orders processed across your location(s) through Checkmate. It allows you to:

• Access detailed reports to track order processing, item sales, system health, and more.
• Identify trends and performance metrics across various areas of your online delivery operations.
• Make data-driven decisions with customizable insights tailored to your business needs.
• Optimize your operations by analyzing key metrics and identifying areas for improvement.

How to access the Checkmate Insights feature?

Follow these steps to explore the Checkmate Insights feature:

Types of Reports in Checkmate Insights

• Order Summary: The Order Summary Report presents information for analyzing trends in online orders from various platforms. Learn more about this report here.
• Top Selling Items: This report offers an overview of the best-selling items across platforms and detailed sales data for each item and its modifiers. Learn more about this report here.
• Offline Status: The Offline Status Report shows how long your locations were offline, including reasons for the downtime, duration, and who marked them online/offline on each ordering platform. Learn more about this report here.
• Sold Out Frequency: This report analyzes "Sold Out" instances for your locations, showing the top 10 locations with the most sold-out items. It provides reports for location-wise sold-out actions, timings, and inventory changes. Learn more about this report here.
• System Health Insights: The System Health Dashboard offers an overview of integration performance, monitoring key metrics like order injection success rates and menu push outcomes. It helps ensure smooth operations by identifying and addressing potential issues in real-time. Learn more about this report here.
• Order Cancellations: This report provides insights into order cancellations across locations and platforms, revealing trends and causes to help improve operations and reduce financial losses. Learn more about this report here.
• Driver Wait Time: The Driver Wait Time Report gives a detailed view of driver wait times across locations and platforms, identifying areas for improvement to enhance efficiency and driver satisfaction. Learn more about this report here.
• Promo Analysis: This report evaluates the effectiveness of promotional campaigns across locations and platforms, offering insights to improve marketing strategies and boost promotional ROI. Learn more about this report here.

Permissions

Permissions define the scope of access that a user has been granted/limited to by the master user. To view the Insights Reports, the User must be granted permission to view the “Insightful Analytics” Reports.

Check out how to manage user Permissions here.

Note: SMB admin and ENT admin roles have the default permission to access the Order Summary Reports.