What is the Order Cancellations (Canceled Order Analysis) Report?

The Order Cancellations Report provides insights into order cancellations across various store locations and platforms. By revealing trends and root causes of cancellations, it helps improve operational efficiency and reduce financial losses.

Note: This report is currently available only for DoorDash and Uber Eats. The dashboard updates after 2 days, meaning the displayed information is at least two days old.

Accessing the Report

Follow the steps below to view the Canceled Order Analysis Report:

Report Overview

The report features two main tabs:

Cancellation Rate: Provides an overview of cancellations over time
Details: Contains a detailed log of all cancellations

Cancellation Rate

Cancellation Rate Overview:

Cancellation Rate Overview This section displays the weekly cancellation rate as a percentage of total orders with a trend line indicating whether the rate is increasing or decreasing.
Current Week Cancellation Rate Shows the percentage of orders canceled during the current week.
Previous Week Comparison Compares the current week's cancellation rate with that of the previous week to identify trends.
Actual vs. Predicted Data The graph features a solid line for actual data and a dotted line for predictions. At week’s end, the dotted line is replaced by actual data, finalizing the representation.

Cancellation Rate by Ordering Platform

Breaks down total orders and cancellation rates for Uber Eats and DoorDash.
This chart contains:
- Inner Pie Chart for total canceled orders
- Outer Pie Chart representing total orders received from both platforms.

Uber Eats Order Cancellations by Source

This pie chart illustrates the distribution of order cancellations among customers, restaurants, and other reasons.

DoorDash Order Cancellations: Root Cause Analysis

Provides a detailed analysis of the primary reasons behind DoorDash order cancellations.

Cancellation Rate Trend

Visualizes weekly cancellation rate fluctuations and allows filtering by daily, weekly, monthly, and yearly intervals to monitor trends over time.
- Actual vs. Predicted Data The graph features a solid line for actual data and a dotted line for predictions. At week’s end, the dotted line is replaced by actual data, finalizing the representation.

Cancellation Rate Heatmap: Hourly and Daily Trends

Displays how cancellation rates vary depending on the day of the week and the hour the order is placed.

Location-wise Cancellation Rate

Offers a detailed breakdown of cancellation rates for each location, ranked from highest to lowest, and includes:
- Location Name: Name of the location
- Total Canceled Orders: Number of orders canceled
- Total Orders: Includes successful, canceled, and missing orders
- Cancellation Rate %: The cancellation rate percentage

Details tab

This tab features the Order Cancellation Log, which provides crucial details for investigating specific cancellation instances. The log includes:

Order Date: The date when the order was placed
Location Name: Name of the location
Order Number: The order ID from the ordering platform
Ordering Platform: Platform from which the order was placed
Cancellation Category: The cancellation category could be POS Error Cancellations, Avoidable Store Operations, Customer Cancellations, or "NULL" if the reason is unclear or not mentioned.

Note: This report is currently available to select users. If you would like access, please reach out to our customer support team at support@itsacheckmate.com.