Introduction

The System Health Check Dashboard provides a comprehensive overview of the status and performance of various integrations within our system. This tool monitors critical metrics such as order injection success rates and menu push outcomes. By analyzing trends and identifying issues in real-time, you can ensure smooth operations and promptly address potential problems.

What Does This Dashboard Show?

The System Health Check Dashboard provides key insights into the status and performance of system integrations. Users can learn:

• Real-time Integration Status: Understand if all systems are functioning correctly.
• Order Injection Metrics: Monitor the flow of orders, including total, completed, and incomplete orders, along with the success rate.
• Menu Push Success Rates: Track the success of menu updates across different locations, including success rates and timestamps of the last successful pushes.

This dashboard helps ensure smooth operations by identifying issues promptly and providing actionable data.

Accessing the System Health Check Dashboard

To access the System Health Check Dashboard:

1. Log in to your Checkmate account here
2. Go to Insights from the navigation sidebar
3. Click on System Health Check

Using Filters

The dashboard includes several filters to customize your view:

• Brand Name
• Location Name
• POS Name
• Date Range
• Hour of the Day

We suggest filtering the data by a particular day for the best results and a comprehensive view to gain more insightful metrics and information.

Learn more about how to filter the reports here.

Dashboard Tabs

Order Injection

This tab tracks the total number of orders received by Checkmate for your locations and the number of orders successfully communicated to the locations' POS systems. It also analyzes trends in failures, their reasons, and their distribution.

Reports in Order Injection Tab

Order Injection Success Rate

This chart displays the percentage of successfully injected orders versus the total orders received for the most recent hour within the selected period compared to the previous hour. Red Dot: Indicates the time when an error occurred, causing a reduction in the success rate. Line Changes: Show fluctuations in the success rate over time.

Along with that, you can also see:

• Total Orders: Total orders received.
• Completed Orders: Orders successfully sent to the POS.
• Incomplete Orders: Orders that failed to be injected into the POS.

Order Injection Success Rate by Location

This table breaks down the success rate by individual locations, helping identify locations with lower success rates: 

Incomplete Orders by Ordering Source

This chart categorizes incomplete orders by their source, i.e., different online ordering platforms. Distribution: Shows the percentage of orders not sent to the POS by ordering source.

Incomplete Orders by POS

This chart shows which POS systems are associated with incomplete orders, helping pinpoint potential issues with specific POS systems. Distribution: Shows the percentage of orders not sent to the POS by the POS system.

Error Reason Distribution

• This table breaks down the reasons for order failures, providing insights into everyday issues affecting order injection.

Learn more about the order errors here.

Incomplete Order Details

This table provides detailed information about each incomplete order, including error codes and descriptions.

Menu Push

Every time a menu push action is performed, the system records when the push was attempted and when it was successful. The push is considered a failure if the success time is not after the attempt time.

Reports in Menu Push Tab

• Total Locations: This number shows the locations where menu push attempts have been made.
• Menu Push Success Rate: Displays the overall success rate of menu pushes.
• Locations with Successful Menu Pushes: Number of locations where menu pushes were successful.
• Locations with Failed Menu Pushes: The locations where menu pushes were attempted but failed.
• Menu Push Success by Location: This chart table lists all the locations and the last menu sync status for that location down

This table lists all locations and their last menu sync status.

• Location Name: Name of the location.
• Last POS Menu Sync: The last menu sync date and time from POS to Checkmate Portal.
• Last Menu Push Attempt: Date and time of the last menu push attempt to Ordering Platform.
• Last Successful Menu Push: Date and time of the last successful menu push. To determine if a menu push attempt was successful, check if this timestamp is later than the Last Menu Push Attempt. If it is, the push was successful. If there is no later timestamp, the push failed.
• Menu Sync Status: Indicates whether the menu push was a “Success” or “Fail” based on the timestamps in the previous columns.
• Total Days Since Successful Menu Push: Number of days since the last successful menu push.

For example, if the Last Menu Push Attempt is "2024-07-07 10:00 AM" and the Last Successful Menu Push is "2024-07-07 10:05 AM," the menu push was successful, and the status will show "Success."