Quality & Training
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Activity overview
Latest activity by Quality & Training-
Quality & Training created an article,
ezCater - Auto Accept Orders
ezCater catering orders flow into the Checkmate portal alongside every other order, where each order can be opened and reviewed in one place. Accepting and rejecting ezCater orders is handled in th...
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Quality & Training created an article,
Editing a Menu Item
Each menu item in Direct Ordering has a set of details that can be edited, from its customer-facing name and description to images, tags, allergens, nutrition, and modifiers. This article explains ...
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Quality & Training created an article,
Location Sorting and Display on the Direct Ordering Website
The Direct Ordering web storefront displays a brand's locations on the Locations page so guests can choose where to place a pickup or delivery order. The order in which locations appear depends on ...
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Quality & Training created an article,
Managing Invoice Settings
Invoice Settings control the content and formatting of invoices generated in Direct Ordering. Configuration happens at three levels: brand-level defaults that apply to every invoice, store-level ad...
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Quality & Training created an article,
Selecting a Delivery Method for Catering Orders
When accepting a catering order in the Direct Ordering Admin Panel, the order can be delivered in one of two ways: by the restaurant's own team (Self-Delivery) or by a third-party delivery partner ...
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Quality & Training created an article,
Why are my orders delayed?
Orders may be delayed for several reasons. If there is an error related to the order, the 24/7 error handling team reviews and resolves it and then sends the order to the POS. If the team is unable...
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Quality & Training created an article,
Why am I getting duplicate orders?
Duplicate orders are sometimes caused by a technical glitch, but most of the time, they are due to the delivery service sending duplicate orders to Checkmate.If duplicate orders are received, conta...
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Quality & Training created an article,
Will I get a notification when an order is cancelled?
No. Ordering platforms do not send order cancellation information to Checkmate, so cancellations cannot be passed through to the POS.To view cancelled orders, check the respective ordering platform...
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Quality & Training created an article,
Can I refund a delivery service order in my POS?
No. Refunds for delivery service orders must be issued on the delivery service's tablet or web portal, not through the POS.Refunding a delivery service order through the POS will cause a discrepanc...
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Quality & Training created an article,
How does sales tax work with Checkmate online orders?
Sales tax on Checkmate online orders depends on the ordering platform, the POS, and how the restaurant chooses to reconcile tax. This article covers how sales tax is applied, how Checkmate processe...