What is the Reputation Analysis Dashboard?

The Reputation Analysis Dashboard provides comprehensive insights into your brand’s performance across various ordering platforms. This report is designed to help you understand your customer feedback trends, improve service quality, and enhance customer satisfaction.

Accessing the Report

To access the Reputation Analysis Dashboard:

Report Overview

The Reputation Analysis Dashboard includes:

Overall Average Rating

Overall Average Rating displays a unified average of customer ratings across all platforms, providing a snapshot of overall satisfaction.

Ordering Platform-Specific Ratings

Ordering Platform-Specific Ratings shows the average customer ratings broken down by each delivery service (e.g., DoorDash, Uber Eats). This helps you compare performance across different platforms.

Order Volume vs. Average Rating

Order Volume vs. Average Rating analysis explores the relationship between the number of orders and ratings over a selected period. By visualizing these trends, you can see if changes in order volume impact customer satisfaction.

Average Rating by Day of Week

Average Rating by Day of Week presents the average customer ratings for each day of the week, segmented by the ordering platform. It's useful for identifying which days have higher or lower customer satisfaction, helping to pinpoint operational inconsistencies.

Review Distribution by Sentiment

Review Distribution by Sentiment breaks down all customer reviews into three categories—positive, neutral, and negative—based on their ratings. This segmentation helps in understanding customer sentiment at a glance:

• Positive: Ratings of 4 or above.
• Neutral: A rating of 3.
• Negative: Ratings below 3.

Positive Sentiment Categories

Positive Sentiment Categories detail the specific aspects that have received positive feedback. This report helps identify strengths in the location’s offerings. The categories considered here are:

• Good Menu Quality
• Good Packaging
• Good Portion Size
• Good Quality
• Good Service
• Good Taste

Negative Sentiment Categories

Negative Sentiment Categories detail the specific aspects that have received negative feedback. This feedback is crucial for targeting improvements. The categories considered here are:

• Expensive
• Missing or Incorrect
• Other
• Poor Packaging
• Poor Taste

Top Rated Locations

Top Rated Locations lists the top ten locations with the highest customer ratings, offering insights into which locations are doing well.

Lowest Rated Locations

Lowest Rated Locations lists the top ten locations with the lowest ratings, which might require more attention or operational changes.

Location Ratings Details

Location Ratings Details table provides detailed data for each location, including the name, order volume per month, average ratings, and total orders rated during the period. This detailed view allows users to drill down into specific performance metrics by location and platform.

This table includes:

• Location Name: The name of the location.
• Monthly Order Date: Orders for each location are grouped by month. For example, all orders from UberEats in January 2025 are shown together.
• Ordering Source: The ordering platform used to place orders, like UberEats or DoorDash.
• Average Rating: The average rating customers gave for that location and month.
• Total Rateable Orders: The number of orders that were rated during that month.

Note: This report is currently available to select users. If you would like access, please reach out to our customer support team at support@itsacheckmate.com.