It is possible to receive two different types of alerts from the Checkmate Portal. They are:

• Custom Alerts are a part of Insights by Checkmate and can be set or adjusted in the “Alert” section of the Portal.

  

   

  Learn how to manage custom alerts here.

• User Settings and Notifications are part of the Checkmate Portal User Settings and can be set in the user Settings under “Notification Settings”.

  

   

  Learn how to manage the User settings and Notifications here.

When would I receive these alerts and notifications?

Location and Menu Item Notifications

The notifications you receive as part of the User System settings are REAL TIME. Under notification settings, you can choose to receive notifications for ANY of the following events:

• Location going offline

• Ordering platforms going offline

• Menu items sold out

• Menu push updates

• Price Elevation changes

For example, when you select the checkboxes in the user settings to notify us when the Location / Ordering Platform is marked offline, you will receive an email as soon as this happens, either on our system or through the Ordering Platform.

Custom Alerts 

These alerts are generated daily at 8 am CST and are NOT REAL TIME.

The reminders are based on the cadence you choose on the customization page.

For Example, Location ABC was marked offline indefinitely in the Checkmate Portal. If you set to receive an alert after three days, you will receive that alert on the morning of the 3rd day that this location is still offline and should be turned back online to avoid losing any revenue.