Direct Ordering allows restaurant operators to add Guest users while placing orders, without requiring a password or creating a full Customer account. This streamlines ordering for one-time or infrequent customers and keeps their orders linked to a valid email address.
Benefits of Adding a Guest
- Speeds up order entry for one-time or occasional customers.
- Removes the need for customers to set up a full account.
- Keeps order history tied to the customer's email for easy tracking.
- Offers the flexibility to upgrade a Guest to a full Customer later.
- Simplifies order management for operators, with no login or password required.
How to Place an Order for a Guest
Follow the steps below to place an order for a Guest.
Note: Guests do not have login access. Their orders are tracked by email address.
Differences Between a Guest and a Customer
| Feature | Guest | Customer |
|---|---|---|
| Login access | No | Yes |
| Password required | No | Yes |
| Order tracking | By email | By email |
| Shown in the customer database | Yes | Yes |
| Can be upgraded later | Yes | Already a Customer |
If an Email Is Already in Use
If the email entered already belongs to a Customer account:
- A message appears stating that a Customer account with this email already exists.
- The order can be linked to the existing Customer account. Using the same email for multiple profiles may create confusion.
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