What Is Order Throttling?
Order Throttling is a store-level setting that limits the number of online orders a location can accept in each 15-minute time slot. The limit can be based on the number of orders, the total dollar value of those orders, or both. When a time slot reaches capacity, additional orders are routed to the next available slot, keeping incoming volume within the kitchen's capacity.
Why Use Order Throttling?
During peak periods, a sudden surge of online orders can overwhelm a kitchen, leading to longer wait times, order mistakes, and a decline in service quality. Order Throttling caps the volume that arrives in any single 15-minute window, so the location can keep pace with demand and maintain consistent service.
How Order Throttling Works
Order Throttling is configured for each store individually and applies to every 15-minute time slot throughout the day. Each slot can be limited by a dollar amount, an order count, or both. Entering 0 in any field means there is no limit for that field.
Limits are set per service type. Pickup and delivery each have their own dollar and order fields, so the two service types can be throttled independently when the Throttle By Service Type option is turned on. When that option is turned off, both service types are throttled together, only the pickup fields are used, and every order counts toward the pickup limits.
When both a dollar limit and an order limit apply to a service type, the time slot is treated as full as soon as either limit is reached.
Setting Up Order Throttling
Follow the steps below to set up Order Throttling:
Order Throttling Fields
| Field | What It Controls |
|---|---|
| Pickup Dollar Amount per Time Slot | Caps the total dollar value of pickup orders accepted in each 15-minute slot. Required. Enter 0 for no limit. |
| Pickup Orders per Time Slot | Caps the number of pickup orders accepted in each 15-minute slot. Required. Enter 0 for no limit. |
| Delivery Dollar Amount per Time Slot | Caps the total dollar value of delivery orders accepted in each 15-minute slot. Enter 0 for no limit. |
| Delivery Orders per Time Slot | Caps the number of delivery orders accepted in each 15-minute slot. Enter 0 for no limit. |
| Throttle By Service Type | When turned on, pickup and delivery are throttled by their own separate limits. When turned off, both service types are throttled together, and only the pickup fields apply to all orders. |
| Is Active | Turns Order Throttling on or off for the store. |
Comments
0 comments
Please sign in to leave a comment.