Ronit Gieske
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Activity overview
Latest activity by Ronit Gieske-
Ronit Gieske created an article,
Highlighting Service Fees
Some locations are required to clearly display and highlight service fees to comply with local regulations. This article explains how to configure the Highlight Service Fee option in the Direct Ord...
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Ronit Gieske created an article,
Managing & Troubleshooting Digital Menu Boards (DMB)
Checkmate Digital Menu Boards (DMBs) are designed to update automatically through your POS. In most cases, issues can be solved with a few quick checks. This guide explains what you can manage your...
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Ronit Gieske created an article,
Introduction to Digital Menu Boards (DMB)
A Digital Menu Board (DMB) is a screen that digitally displays your restaurant’s menu instead of using static signage. With Checkmate, your DMB becomes a dynamic sales tool that updates automatical...
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Ronit Gieske created an article,
DriveThru AI - Customer Communication - Intervention System
Release Date: 06 Oct 2025Enhancing Real-Time Human Support CapabilitiesThe AI Escalation Intervention System (v0) is a new capability designed to improve how customers are seamlessly connected with...
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Ronit Gieske created an article,
Creating and Converting Catering Quotes
A quote is a detailed, itemized estimate that a customer can review before a catering order is finalized. This article covers creating and sending a quote, converting it into a confirmed catering o...
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Ronit Gieske created an article,
Edit Catering Orders
Catering orders can be edited before they are fulfilled. Editing updates an order's details, such as items, quantities, or scheduled times, depending on the configuration. Editing is done from the ...
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Ronit Gieske created an article,
Managing Catering Orders
Direct Ordering provides a complete set of tools for handling catering orders, covering both customer self-service and administrator-assisted ordering. This article explains how catering works in D...
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Ronit Gieske created an article,
Create and Activate Gift Cards
Direct Ordering supports digital gift cards that can be created, activated, and loaded with credit for customers to use at checkout. This article covers how to create and activate a gift card and a...
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Ronit Gieske created an article,
ezCater Menu Requirements & Restrictions
If you're setting up your menu for ezCater through Checkmate, there are a few important rules and recommendations to follow. These ensure your menu is accepted by ezCater and delivers a smooth expe...
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Ronit Gieske created an article,
Drive Thru AI – Intervention Guide
This guide explains when and how the drive-thru team should intervene while the VoiceAI system is handling orders. VoiceAI is designed to manage most interactions independently, but in certain situ...