Ronit Gieske
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Activity overview
Latest activity by Ronit Gieske-
Ronit Gieske created an article,
Highlighting Service Fees
Some locations are required to clearly display and highlight service fees to comply with local regulations. This article explains how to configure the Highlight Service Fee option in the Direct Ord...
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Ronit Gieske created an article,
Managing & Troubleshooting Digital Menu Boards (DMB)
Checkmate Digital Menu Boards (DMBs) are designed to update automatically through your POS. In most cases, issues can be solved with a few quick checks. This guide explains what you can manage your...
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Ronit Gieske created an article,
Introduction to Digital Menu Boards (DMB)
A Digital Menu Board (DMB) is a screen that digitally displays your restaurant’s menu instead of using static signage. With Checkmate, your DMB becomes a dynamic sales tool that updates automatical...
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Ronit Gieske created an article,
DriveThru AI - Customer Communication - Intervention System
Release Date: 06 Oct 2025Enhancing Real-Time Human Support CapabilitiesThe AI Escalation Intervention System (v0) is a new capability designed to improve how customers are seamlessly connected with...
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Ronit Gieske created an article,
Convert a Quote to a Catering Order
Orders created but not yet placed, such as saved drafts or generated quotes, appear under the Held Orders tab. These orders include full details and a quote that may have been shared with the custo...
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Ronit Gieske created an article,
Edit Catering Orders
Follow the steps below to edit catering orders:
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Ronit Gieske created an article,
Managing Catering Orders
What is Catering with Direct Ordering? Direct Ordering supports two primary workflows for catering orders: Self-Service Ordering – Customers place orders from a predefined Catering Menu. Admini...
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Ronit Gieske created an article,
Create and Activate Gift Cards
Follow the steps below to create and activate Gift cards: Watch how to create Gift Cards in action here: https://www.loom.com/share/25d85707688a4608919652f9fd0ec239?sid=c14f6242-3c53-4302-96e...
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Ronit Gieske created an article,
ezCater Menu Requirements & Restrictions
If you're setting up your menu for ezCater through Checkmate, there are a few important rules and recommendations to follow. These ensure your menu is accepted by ezCater and delivers a smooth expe...
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Ronit Gieske created an article,
Drive Thru AI – Intervention Guide
This guide explains when and how the drive-thru team should intervene while the VoiceAI system is handling orders. VoiceAI is designed to manage most interactions independently, but in certain situ...