Configure Upsells in Direct Ordering Admin Panel

Upsells are item suggestions that appear at key points in the ordering journey—when a guest selects an item, adds products to their cart, or begins checkout. They help customers discover more of your menu and can increase your average check size by encouraging add-ons like drinks, sides, or desserts.

In Direct Ordering (DO), upsells can be configured directly in the Admin Panel at the item, cart, or checkout level.

Configure Upsell settings

You can create upsells based on:

• The item a customer selects
• The contents of their cart
• The checkout stage before payment

Follow the steps in your Admin Panel to set up upsell:

Configure Upsell Items

To control which items or categories are suggested as upsells, follow the steps to configure category-level and item-level upsells:

• Category-Level Upsells apply the same upsell and similar item rules to all items in that category.
• Item-Level Upsells allow you to create targeted rules for individual items.

Follow the steps below to configure upsell items:

Tips and Best Practices

• Upsells only work for items that are active and available in your menu.
• You can create multiple upsell rules for a single item or cart condition.
• Avoid suggesting items that are frequently sold out.
• Preview your changes by placing a test order on your staging or live site.