Checkmate Portal - FAQs

Only API-integrated platforms are visible in the Checkmate Portal since these are the only menus that can be programmed and synced from the portal. Non-API platform menus are not visible in the portal and must be updated directly in the ordering platform’s merchant portal back end or by the ordering platform support team.  View our updated list of API and Non-API integrations here. 

A: Absolutely! We work with many delivery services. If you wish to add another, you can do so directly from the Checkmate Portal by following these instructions here.

Yes! We offer a Price Elevation function within our portal, which allows for higher prices on the ordering platforms using a percentage markup. Learn how to manage the Price Elevation feature here.

Depending on your POS, notifications are available to inform you of new orders. Please ask your Go Live Specialist if your POS qualifies.

Unfortunately, no. All orders will automatically be accepted into the POS and sent to the kitchen printer.

If you were onboarded with our Direct Sync integration, YES! Our system syncs with your POS every hour and pushes changes to your ordering platform menus instantly. You can also manually initiate a Sync with POS directly from our Checkmate Portal and then push changes to online platforms.

If not, all changes will have to be made in your POS, our Checkmate Portal (for API-integrated menus), and the ordering platform portal (for non-API-integrated menus). Most changes made in our Checkmate Portal can be pushed to automatically update the ordering platforms except for menu additions, which will need to be mapped by our team. Please allow 24-48 hours to map these new changes.

Most orders will show up within seconds. In rare cases, orders may take a little longer due to various factors. If an order cannot be sent through our integration, our team will contact you via pre-established channels to ensure you are aware of the order and can complete it before the driver arrives.

Yes, we do, depending on the POS. During your setup process, you can work directly with our Onboarding Team or your Go Live Specialist to set up any discount/promo buttons.

Yes, tips can be sent through into the POS. Note that this is an “all or nothing” setting - meaning if you opt to send through tips, any tips included in an order by any of the ordering platforms will be sent. Normally, ordering platforms will only include tips for pick-up orders, not for delivery orders.

Yes, while your tablets no longer need to be in the front of the house, we recommend keeping them on location for a few reasons and in case of an emergency.

Please make sure to keep your tablets handy for quick adjustments to preparation times and for processing customer chargebacks. They will also be useful in case of unexpected issues. Tablets are particularly important for specific platforms like GloriaFood and Bitesquad because:

• GloriaFood: Orders are not sent to our system until they are accepted on the tablet, so it's crucial to keep the tablet easily accessible.
• Bitesquad: Orders are not integrated until they are accepted on the tablet and the "email PDF" button is clicked.