Updating Customer Email Addresses

Customers can update the email address they use to log in, and that update can also be made on their behalf. This article covers both, along with what happens when a customer asks to merge two accounts.

How a Customer Updates Their Own Email Address

Customers can update the email address they use to log in to the restaurant's online ordering site by following the steps below:

Updating a Customer's Email Address on Their Behalf

While it is recommended that customers update their own email addresses using the steps above, a restaurant can also assist a customer on request. For example, a customer may close a previous email account and permanently transition to a new one, and need help making the change. The email address and password can be managed from the customer database using the steps below:

1. Open the Direct Ordering Admin Panel.
2. Go to Customers > Customer Management.
3. Search for the customer by name or email address.
4. Update the address in the Email field.
5. Click Submit to save the changes.
6. Instruct the customer to request a password reset from the online ordering homepage. This confirms the email address belongs to them, completes a secure verification, and preserves the customer's order and loyalty point history.

Merging Two Customer Accounts

Two customer accounts cannot be merged. A customer may ask to combine a work email address with a personal one, but once an account is created, its email address is locked to that account and cannot be merged with or transferred to another account. A customer who wants to switch the email address they use to log in can do so within their existing account, using the steps in the sections above.