Dispute Reports
How to Access the Dispute Report
- Navigating the Reports
Disputes
- The “Disputes” report includes
Location Level Report
- “Location Level Report" includes:
Summary
- The “Summary” includes

Dispute Reports

Dispute Reports provide a comprehensive analysis of disputed transactions, allowing you to monitor and manage refund disputes. These reports include the following sections: Disputes, Location Level, and Summary, each offering different data perspectives to aid in understanding and resolving disputes effectively.

How to Access the Dispute Report

To view “Dispute Reports”, login to the Checkmate Portal using your credentials. Once logged in, click "Refunds Disputes" from the navigation bar.

You'll automatically be redirected to "Dispute Reports.

Navigating the Reports

Navigate between "Disputes", "Location Level Report", and "Summary" by clicking on the corresponding tabs.

You can Personalize the data by applying filters to the entire dashboard or specific visual components. Learn how to navigate through Checkmate Reports here.

Disputes

The "Disputes" report comprehensively analyzes each disputed refund by detailing key information such as dispute and order date, order number, ordering platform, dispute amount and refund reason. This detailed breakdown clearly explains the circumstances and reasons behind refunds.

The “Disputes” report includes

Column Name	Description
Brand Name	The name of the brand.
Location Name	The name of location.
Dispute Date	The date when the dispute was reported.
Order Date	The date when the order was placed.
Platform	The ordering platform used (e.g., Uber Eats, doordash).
Order Number	Unique identifier for the order.
Dispute Amount	The amount of money disputed.
Refund Reason	The reason provided for the refund.
Item	Specific item(s) involved in the dispute.
Dispute Reason/Description Given	Explanation or reason given for the dispute.
Refund Status	Current status of the refund which is either Approved or rejected.

Location Level Report

Click on "Location Level Report" to view disputes broken down by location. This report highlights vital metrics, such as the total revenue and the number and percentage of disputed and approved refunds.

“Location Level Report" includes:

Column Name	Description
Brand	The name of the brand.
Location	The specific location name
OP	The ordering platform through which the orders were placed (e.g., Uber Eats, DoorDash).
Total Revenue	The total earnings for the location within a certain period.
Total # of Transactions	The total number of transactions processed by the location.
Total Refund $ Amount	The total amount of money refunded to customers.
Refund %	The percentage of total revenue that was refunded.
Total # of Refunds	The total number of refunds issued.
# of Disputed Refunds	The number of refunds where a dispute was raised.
# of Approved Refunds	The number of disputed refunds that were approved.
% Refunds Disputed	The percentage of total refunds that were disputed.
% Refunds Won	The percentage of disputes that resulted in a win for the restaurant.
Disputed $	The total dollar amount of refunds that were disputed.
Approved $	The total dollar amount of disputed refunds that were approved.
% Won	The percentage of disputes where the outcome was in favor of the restaurant.
Recovered %	The percentage of total refund value in $ that was recovered.

Summary

The "Summary" compiles data across all stores and ordering platforms for a high-level overview. This big-picture view presents aggregated dispute data, recovery rates, and overall financial impact based on the brand and ordering platform.

The “Summary” includes

Column Name	Description
Brand	The name of the brand.
Platform	The ordering platform used (e.g., Uber Eats, Doordash).
Locations	The number of restaurant locations included in the report.
Revenue From OP Portal	The total revenue generated from the Ordering Platform portal.
Total # of Transactions	The total number of transactions processed.
Total Refund	The total amount of money refunded.
Refund %	The percentage of total transactions that resulted in a refund.
Total # of Refunds	The total number of refunds issued.
# of Disputed Refunds	The number of refunds that were disputed by customers.
Total No Of Approved Refunds	The number of refunds that were disputed and subsequently approved.
% Refunds Disputed	The percentage of the total refunds that were disputed.
% Refunds Won	The percentage of disputed refunds where the outcome was favorable to the brand.
Disputed $	The dollar amount associated with the disputes.
Approved $	The dollar amount that was approved after disputes.
% Won	The percentage of disputes that were resolved in favor of the brand.
Recovered %	The percentage of disputed funds that were recovered.