Curbside pickup lets guests receive their orders without leaving their vehicle. This article explains how to enable and disable curbside pickup at the brand and revenue center levels, and how the curbside experience works for customers.
Overview
Curbside pickup enhances the guest experience by offering a convenient, time-saving, and flexible option. It aligns with modern lifestyles, safety considerations, and the need for efficient, personalized service.
Enabling Curbside Pickup
Brand Level
Revenue Center Level
Curbside pickup can also be enabled at the revenue center level, which allows the service to be turned on for specific stores and specific revenue centers. For example, within a single store, curbside pickup can be enabled only for the Online Ordering (OLO) revenue center while leaving the catering revenue center unaffected. This makes it possible to tailor curbside pickup to operational needs.
Disabling Curbside Pickup
To disable curbside pickup, reverse the steps above.
How Customers Use Curbside Pickup
When ordering for pick-up on the web or mobile app, the guest can select Curbside Pick-Up on the checkout page.
Once the box is checked, the guest is prompted to enter vehicle information.
The guest can confirm arrival in two ways:
|
On the order confirmation page |
Through the order confirmation email |
When the guest marks their arrival, a second order is sent to the POS that includes the guest's parking spot number.
If a guest placed a standard pick-up order and wants to switch to curbside after submitting it, they can do so in two ways:
|
On the order confirmation page |
In the order confirmation email |
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