Group Ordering

Group Ordering lets one person collect orders from many people into a single shared cart and submit them together. This article explains what Group Ordering is, how to set it up, how group orders appear in the Admin Panel, and how customers use the feature.

What Is Group Ordering

Group Ordering is a convenient option for customers ordering for a whole office or a large group. It lets a customer share a link to their cart with as many people as they like and then submit the order all at once, which saves the restaurant repeated delivery trips to the same location.

Setting Up Group Ordering

To set up Group Ordering, follow these steps at each store location:

1. In the Direct Ordering Admin Panel, go to Stores and select the store where Group Ordering should be enabled.
2. Go to Revenue Centers and select the Revenue Center. (Group Ordering settings are specific to each Revenue Center.)
3. Scroll down to the Group Ordering section and configure the two fields:
   • Group Order Lead Time: The amount of time given to everyone in the group to submit their orders.
   • Group Order Extra Prep Time: Additional wait time added to the base wait time for the revenue center's service type. For example, if the regular Online Ordering Delivery wait time is 30 minutes and 20 extra minutes are needed to accommodate a large group order, enter 20.

How Group Orders Appear in the Admin Panel

1. In the Direct Ordering Admin Panel, go to Orders > Orders Review Search.
2. A Group tag appears in the Order Type column for group orders.
3. To confirm, open an order number and scroll to the Order Details section, where Group Order: Yes is shown.

How Customers Use Group Ordering

To use Group Ordering, a customer is either the Cart Owner who starts the group order or a guest who joins an existing one.

As a Cart Owner

The Cart Owner owns the group order. They start it, share the Group Ordering URL, collect items into the shared cart (which only they can see), confirm the order, and complete checkout to place it.

As a Guest

A guest can join a group order only when the Cart Owner shares the unique Group Ordering URL. Opening the URL gives the guest access to the restaurant menu and lets them add items to their cart. Once a guest submits their items, the items appear in the group's shared cart, which only the Cart Owner can see. Guests can edit their submissions until the Cart Owner finalizes the order.