Creating a Grubhub Login for Refunds Management

To enable Checkmate’s Refunds Management feature, you’ll need to create a dedicated Grubhub login. Only admin users in the Grubhub for Restaurants Portal can add new users. If you do not have access, please contact your Grubhub representative.

Step-by-Step Instructions

1. Log in to the Grubhub for Restaurants Portal: Use your admin credentials to sign in:
   https://restaurant.grubhub.com

2. Go to User Management: In the left-hand menu, click Settings, then select the Permission tab. Click Create user.

3. Enter Basic Information: Fill in the following fields:

   • User Role: Admin

   • First Name: Refund

   • Last Name: Management

   • Email: Use the appropriate format below:

     For Franchisors: Format: hello+<BrandName><FranchisorName>@inrevsrv.com
     Example: hello+cheesyfranchcorp@inrevsrv.com

     For Independent Restaurants: Format: hello+<BrandName>@inrevsrv.com
     Example: hello+cheesy@inrevsrv.com

   • Password: You can enter a temporary password. This will be reset by the Checkmate team after the account is set up.

4. Assign Location Access: Under Restaurants and Group, select all the stores this user should have access to.

5. Save the User: Click Save to complete the process.

Note: The integration of our Refunds Management system with your location may take up to 4 business days. This period is essential for us to ensure a seamless transition and comprehensive takeover of your establishment’s refunds and dispute process.

Learn more about the details of how to manage your Grubhub account here.

Learn more about Refunds Management here.