Creating a DoorDash Login for Refunds Management

To enable Checkmate’s Refunds Management feature, you’ll need to create a dedicated DoorDash login. Only admin users in the DoorDash Merchant Portal can add new users. If you don’t have access, please contact your DoorDash representative.

Step-by-Step Instructions

1. Log in to the DoorDash Merchant Portal: Use your admin credentials to sign in: https://merchant.doordash.com

2. Go to User Management: In the left-hand menu, click Settings and then Manage Users.

3. Add a New User: Click the + Add User button.

4. Enter Basic Information: Fill in the following fields:

   • First Name: Refund

   • Last Name: Management

   • Email: Use the appropriate format below:

     For Franchisors: Format: hello+<BrandName><FranchisorName>@inrevsrv.com
     Example: hello+cheesyfranchcorp@inrevsrv.com

     For Independent Restaurants: Format: hello+<BrandName>@inrevsrv.com
     Example: hello+cheesy@inrevsrv.com

5. Assign Role and Store Access: Role: Select Store Manager

   • Stores: Select all the stores you want this user to access.

6. Send the Invite: Click Send Invite to complete the process.

Note: The integration of our Refunds Management system with your location may take up to 4 business days. This period is essential for us to ensure a seamless transition and comprehensive takeover of your establishment’s refunds and dispute process.

To access more detailed instructions on the DoorDash portal, click here.

Learn more about Refunds Management here.