Creating an Uber Eats Login for Refunds Management

To enable Checkmate’s Refunds Management feature, you’ll need to create a dedicated Uber Eats login. Only admin users in the Uber Eats Business Portal can add and manage users. If you do not have access, please contact your Uber Eats representative.

Step-by-Step Instructions

1. Log in to the Uber Eats Business Portal: Use your admin credentials to sign in: https://business.ubereats.com

2. Add a New User: In the left-hand menu, click User, then click Add to begin creating a new account.

3. Enter Basic Information: Fill in the following fields:

   • First Name: Refund

   • Last Name: Management

   • Email: Use the appropriate format below:

     For Franchisors: Format: hello+<BrandName><FranchisorName>@inrevsrv.com
     Example: hello+cheesyfranchcorp@inrevsrv.com

     For Independent Restaurants: Format: hello+<BrandName>@inrevsrv.com
     Example: hello+cheesy@inrevsrv.com

   • Phone Number (Optional): If added, include the international calling code (e.g., +1 for U.S.).

4. Assign to Group: Choose an existing group for the user or create a new one.

5. Send the Invite: Click Invite to send an email invitation to the new user.

6. Assign Manager Role:

   • Return to the User tab.

   • Use the search box to locate the new user by name or email.

   • Check the box next to their name and click Edit.

   • Under Role, select Manager.

   • Click Save to apply changes.

Note: The integration of our Refunds Management system with your location may take up to 4 business days. This period is essential for us to ensure a seamless transition and comprehensive takeover of your establishment’s refunds and dispute process.

Learn more about the details of how to manage your Uber Eats account here.

Learn more about Refunds Management here.