Ronit Gieske
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Articles
Recent activity by Ronit Gieske-
Managing Catering Orders
What is Catering with Direct Ordering? Direct Ordering supports two primary workflows for catering orders: Self-Service Ordering – Customers place orders from a predefined Catering Menu. Admini...
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Drive Thru AI – Intervention Guide
This guide explains when and how the drive-thru team should intervene while the VoiceAI system is handling orders. VoiceAI is designed to manage most interactions independently, but in certain situ...
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Download and install iOS and Android test app
Download the iOS test appStep 01: Create an Apple accountCreate an https://appleid.apple.com/account on which the invite needs to be sent, and update the phone number on which you wish to receive t...
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Edit Catering Orders
Follow the steps below to edit catering orders:
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Convert a Quote to a Catering Order
Orders created but not yet placed, such as saved drafts or generated quotes, appear under the Held Orders tab. These orders include full details and a quote that may have been shared with the custo...
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Push Notifications Campaign
Push Notifications let you reach your guests instantly through your brand’s mobile app. They appear as messages on a guest’s device, helping you engage customers with promotions, offers, and loyalt...
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Confirm Catering Orders on the Order Management Page
If your brand uses the Direct Ordering platform for catering workflows, you can confirm and manage orders directly within the Admin Portal using the Order Management page. This page allows you to r...
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Campaign Dashboard
What is the Campaign Dashboard?The Campaign Dashboard provides a centralized view of all marketing campaigns, making it easier to evaluate their effectiveness and return on investment. It highlight...
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Creating and Tracking Push Notifications
Promotional Push Notifications are managed through the Direct Ordering Admin Portal and powered by OneSignal. With these tools, you can create campaigns, target specific guest segments, and track d...
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Setting up Bonus Periods
Bonus Periods are a powerful way to boost engagement in your loyalty program. Whether you're using bankable points, traditional spend-based rewards, or a frequency-based model, Bonus Periods help y...