Using Digital Gift Cards with Toast POS

This guide explains how guests can use Direct Ordering (DO) Digital Gift Cards when ordering in-store, over the phone, or at the drive-thru.
DO Digital Gift Cards can be used at your location as long as your brand is set up with:

• DO Online Ordering (App or Web)
• DO Digital Gift Cards
• Toast POS with the DO Digital Gift Card integration enabled

How Guests Use Their Digital Gift Cards

In-Store Orders

At Checkout:

1. Guest opens the DO Brand App or DO Brand Website on their phone and logs into their account.
2. Guest navigates to: Menu → Gift Cards
3. Guest shows you one of the following:
   • A QR Code to scan, or
   • The Gift Card number
4. On the Toast POS:
   • Tap the Gift Card button.
   • Either scan the QR code using the scanner or manually enter the gift card number.
5. The gift card balance will be applied to the total.

Phone Orders / Drive-Thru Orders

During Checkout:

1. Guest opens the DO Brand App or DO Brand Website and logs into their account.
2. Guest navigates to: Menu → Gift Cards
3. Guest reads the gift card number to you over the phone or at the drive-thru window.
4. On the Toast POS:
   • Tap the Gift Card button.
   • Manually enter the gift card number.
5. The gift card balance will be applied to the total.

Additional Information

• Only DO Digital Gift Cards can be used with this process. Physical gift cards or other gift card systems are not supported.
• The guest must log in to their account to access their gift card information.
• If scanning fails, you can always manually enter the gift card number.
• Gift card balances can be used for full or partial payment.

If you experience any issues or have questions, reach out to our Customer Support team.