Using Digital Gift Cards with Toast POS

This article explains how guests use Direct Ordering (DO) Digital Gift Cards when ordering in-store, over the phone, or at the drive-thru. Direct Ordering Digital Gift Cards can be used at a location as long as the brand is set up with:

• Direct Ordering Online Ordering (App or Web)
• Direct Ordering Digital Gift Cards
• Toast POS with the Direct Ordering Digital Gift Card integration enabled

How Guests Use Their Digital Gift Cards

In-Store Orders

At checkout:

1. The guest opens the Direct Ordering brand app or website on their phone and logs into their account.
2. The guest navigates to Menu > Gift Cards.
3. The guest shows one of the following:
   • A QR code to scan, or
   • The gift card number.
4. On the Toast POS:
   • Tap the Gift Card button.
   • Either scan the QR code with the scanner or manually enter the gift card number.
5. The gift card balance is applied to the total.

Phone Orders and Drive-Thru Orders

During checkout:

1. The guest opens the Direct Ordering brand app or website and logs into their account.
2. The guest navigates to Menu > Gift Cards.
3. The guest reads the gift card number aloud over the phone or at the drive-thru window.
4. On the Toast POS:
   • Tap the Gift Card button.
   • Manually enter the gift card number.
5. The gift card balance is applied to the total.

Additional Information

• Only Direct Ordering Digital Gift Cards can be used with this process. Physical gift cards and other gift card systems are not supported.
• The guest must log in to their account to access their gift card information.
• If scanning fails, the gift card number can always be entered manually.
• Gift card balances can be used for full or partial payment.

For any issues or questions, contact the Checkmate Support team.