Ronit Gieske
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Articles
Recent activity by Ronit Gieske-
Highlighting Service Fees
Some locations are required to clearly display and highlight service fees to comply with local regulations. This article explains how to configure the Highlight Service Fee option in the Direct Ord...
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Introduction to Digital Menu Boards (DMB)
A Digital Menu Board (DMB) is a screen that digitally displays your restaurant’s menu instead of using static signage. With Checkmate, your DMB becomes a dynamic sales tool that updates automatical...
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Create and Activate Gift Cards
Follow the steps below to create and activate Gift cards: Watch how to create Gift Cards in action here: https://www.loom.com/share/25d85707688a4608919652f9fd0ec239?sid=c14f6242-3c53-4302-96e...
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ezCater Menu Requirements & Restrictions
If you're setting up your menu for ezCater through Checkmate, there are a few important rules and recommendations to follow. These ensure your menu is accepted by ezCater and delivers a smooth expe...
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Using Tags and Allergens
Direct Ordering (DO) gives you the flexibility to add Tags and Allergens to menu items. These filters help guests: Find what they’re looking for faster Avoid ingredients they can’t consume Have a m...
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Placing Order for a Guest User
Direct Ordering (DO) allows restaurant operators to add Guest users while placing orders—without requiring a password or creating a full Customer account. This streamlines the ordering process for ...
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Configure Upsells in Direct Ordering Admin Panel
Upsells are item suggestions that appear at key points in the ordering journey—when a guest selects an item, adds products to their cart, or begins checkout. They help customers discover more of yo...
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Kiosk Troubleshooting Guide
If your kiosk appears offline or unresponsive, follow these basic checks before escalating to technical support. These steps often resolve common issues quickly and help reduce downtime.Check the S...
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Managing Saved Credit Cards for Logged-In Guests
By default, logged-in guests can save credit cards to their profile for quicker checkout in the future. However, you can modify this behavior to: Prevent credit cards from being saved. Hide save...
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SpotOn Direct Sync Matrix
The below table indicates what features are supported and where they need to be updated (SpotOn POS or in the Checkmate Portal): CategoryFeatureFeature SupportedItem ManagementMark Item Sold Out (8...