Ronit Gieske
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Articles
Recent activity by Ronit Gieske-
Managing & Troubleshooting Digital Menu Boards (DMB)
Checkmate Digital Menu Boards (DMBs) are designed to update automatically through your POS. In most cases, issues can be solved with a few quick checks. This guide explains what you can manage your...
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DriveThru AI - Customer Communication - Intervention System
Release Date: 06 Oct 2025Enhancing Real-Time Human Support CapabilitiesThe AI Escalation Intervention System (v0) is a new capability designed to improve how customers are seamlessly connected with...
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Downloading and Installing the iOS and Android Test App
Downloading the iOS Test App Create an Apple account. Create an Apple account to receive the invite, and add a phone number for verification codes. This step can be skipped if the account is alrea...
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Highlighting Service Fees
Some locations are required to clearly display and highlight service fees to comply with local regulations. This article explains how to configure the Highlight Service Fee option in the Direct Ord...
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Creating and Converting Catering Quotes
A quote is a detailed, itemized estimate that a customer can review before a catering order is finalized. This article covers creating and sending a quote, converting it into a confirmed catering o...
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Drive Thru AI – Intervention Guide
This guide explains when and how the drive-thru team should intervene while the VoiceAI system is handling orders. VoiceAI is designed to manage most interactions independently, but in certain situ...
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Managing Catering Orders on the Order Management Page
The Order Management page in the Direct Ordering Admin Panel is where catering orders are reviewed, sent to the POS, and acted on at the store level. It provides a single place to review an incomin...
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Setting Up Bonus Periods
Bonus Periods are a way to boost engagement in a loyalty program. Whether a program uses bankable points, traditional spend-based rewards, or a frequency-based model, Bonus Periods incentivize spec...
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Managing Store Hours
What Store Hours AreStore hours define when a location is open for Pickup and Delivery orders on the Direct Ordering Web and App platforms. Two service windows can be set: Pickup Hours: when custo...
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Edit Catering Orders
Catering orders can be edited before they are fulfilled. Editing updates an order's details, such as items, quantities, or scheduled times, depending on the configuration. Editing is done from the ...