What are Store Hours in the context of Online Ordering?

Store hours define when your location is open for Pickup and Delivery orders on your Direct Ordering (DO) Web and App platforms. You can set:

Pickup Hours: When customers can place pickup orders.
Delivery Hours: When customers can place delivery orders.

You can configure different hours for each weekday and each service type. Store hours must be managed directly in the DO Admin Portal if you wish to manage hours for the Direct Ordering Web and Mobile App separate from your third-party ordering platform hours (Doordash, Grubhub, etc.). This allows for full control over Pickup, Delivery, Holiday, and Blocked Hours specific to Direct Ordering.

Common Scenarios for Setting Hours

Scenario	Goal	How to Set up the DO Admin Portal
Different Pickup and Delivery Hours	Offer different hours for Pickup vs. Delivery (ex: Pickup 10 AM - 8 PM, Delivery 11 AM - 7 PM)	Use Store Hours in the DO Admin Portal to set Pickup and Delivery hours separately for each day.
Early Loyalty Recognition (before store opens for online orders)	Allow in-store customers to earn loyalty rewards before online ordering officially starts.	Set menu availability earlier in the Checkmate Portal, but set order acceptance hours (Store Hours) in the DO Admin Portal to start later. This allows loyalty transactions before online ordering starts.
Staggered Prep Time	Delay accepting orders by 15–20 minutes after the store opens to allow for kitchen prep.	Use Store Hours in DO Admin Portal to start Pickup and Delivery slightly later than opening time (ex: open at 7:00 AM, first online order at 7:15 AM).
Prevent Loyalty Errors on POS	Avoid loyalty system errors for early walk-in guests.	Set menu availability slightly earlier in the Checkmate Portal. Then, configure Store Hours in the DO Admin Portal to match your real ordering start time.
Manage Holiday Hours for DO Only	Set different holiday hours for DO ordering that are not tied to Checkmate Portal hours.	Use Holiday Hours in the DO Admin Portal to define special hours for Pickup and Delivery for each holiday.

Note: DO Admin Portal hours apply only to your Direct Ordering Web & App. Third-party delivery platforms follow the hours set in the Checkmate Portal.

Types of Hours

In the DO Admin portal, you can manage three types of hours:

Regular Store Hours

Your standard weekly hours for Pickup and Delivery.
Set separate hours for each day of the week.
Disable Pickup or Delivery entirely for any given day by turning off the toggle for that service.

Holiday Hours (Overrides)

Set special hours for specific dates, such as holidays or special events.
Allow you to open late, close early, or close entirely on certain days.
It only affects the specific dates you select.

Blocked Hours

Temporarily block Pickup or Delivery for short periods during regular store hours.
Useful for kitchen breaks, maintenance, or prep times.

How to Set Holiday Hours in the DO Admin Portal

Use the DO Admin Portal to set holiday hours if you manage your store's operating hours directly in the DO Admin Portal. Follow the steps below based on the type of hours you need to update:

Managing Store Hours: Update the regular operating hours for your store.
Managing Holiday Hours: Set special hours for holidays or special occasions.
Managing Blocked Hours: Update the regular operating hours for your store.

Frequently Asked Questions

+Do I need to set hours in both the DO Admin Portal and Checkmate Portal?

No — if you manage your Direct Ordering Web & App hours in DO Admin Portal, you manage all Pickup, Delivery, Holiday, and Blocked Hours there. Third-party platforms still follow Checkmate Portal hours.

+Do Holiday Hours override regular Store Hours?

Yes — Holiday Hours take priority for the dates you select. On all other dates, regular Store Hours apply.

+Can I set different Pickup and Delivery hours?

Yes — DO Admin Portal allows you to configure unique hours for Pickup and Delivery.

+What happens if I leave the Pickup or Delivery hours blank?

That service type will automatically be marked as “Closed” for that day.

For further assistance, please contact your Checkmate Support Team here.