What Store Hours Are

Store hours define when a location is open for Pickup and Delivery orders on the Direct Ordering Web and App platforms. Two service windows can be set:

Pickup Hours: when customers can place pickup orders.
Delivery Hours: when customers can place delivery orders.

Different hours can be configured for each weekday and each service type. Store hours are managed directly in the Direct Ordering Admin Panel when hours for the Direct Ordering Web and Mobile App need to be set separately from third-party ordering platform hours (DoorDash, Grubhub, and similar). This allows full control over Pickup, Delivery, Holiday, and Blocked Hours specific to Direct Ordering.

Note: To control the business-hours text shown to customers (which is separate from the actual ordering hours), see Setting the Customer-Facing Hours Description.

Common Scenarios for Setting Hours

Scenario	Goal	How to Set It Up in the Direct Ordering Admin Panel
Different Pickup and Delivery hours	Offer different hours for Pickup versus Delivery (for example, Pickup 10:00 AM to 8:00 PM, Delivery 11:00 AM to 7:00 PM).	Use Store Hours to set Pickup and Delivery hours separately for each day.
Early loyalty recognition (before online ordering opens)	Allow in-store customers to earn loyalty rewards before online ordering officially starts.	Set menu availability earlier in the Checkmate Portal, but set order acceptance hours (Store Hours) in the Direct Ordering Admin Panel to start later. This allows loyalty transactions before online ordering starts.
Staggered prep time	Delay accepting orders by 15 to 20 minutes after the store opens to allow for kitchen prep.	Use Store Hours to start Pickup and Delivery slightly later than opening time (for example, open at 7:00 AM, first online order at 7:15 AM).
Prevent loyalty errors on the POS	Avoid loyalty system errors for early walk-in guests.	Set menu availability slightly earlier in the Checkmate Portal, then configure Store Hours in the Direct Ordering Admin Panel to match the real ordering start time.
Manage holiday hours for Direct Ordering only	Set different holiday hours for Direct Ordering that are not tied to Checkmate Portal hours.	Use Holiday Hours to define special Pickup and Delivery hours for each holiday.

Note: Direct Ordering Admin Panel hours apply only to the Direct Ordering Web and App. Third-party delivery platforms follow the hours set in the Checkmate Portal.

Types of Hours

Three types of hours can be managed in the Direct Ordering Admin Panel.

Regular Store Hours

Standard weekly hours for Pickup and Delivery.
Separate hours can be set for each day of the week.
Pickup or Delivery can be disabled entirely for any given day by turning off the toggle for that service.

Holiday Hours (Overrides)

Special hours for specific dates, such as holidays or special events.
Allow a location to open late, close early, or close entirely on certain days.
Affect only the specific dates that are selected.

Blocked Hours

Temporarily block Pickup or Delivery for short periods during regular store hours.
Useful for kitchen breaks, maintenance, or prep times.

Setting Hours in the Direct Ordering Admin Panel

The walkthrough below covers each type of hours. Follow the step that matches the type of hours that needs to be updated:

Managing Store Hours: update the regular operating hours for a store.
Managing Holiday Hours: set special hours for holidays or special occasions.
Managing Blocked Hours: temporarily block Pickup or Delivery during regular store hours.

Frequently Asked Questions

+Do hours need to be set in both the Direct Ordering Admin Panel and the Checkmate Portal?

No. When Direct Ordering Web and App hours are managed in the Direct Ordering Admin Panel, all Pickup, Delivery, Holiday, and Blocked Hours are managed there. Third-party platforms still follow Checkmate Portal hours.

+Do Holiday Hours override regular Store Hours?

Yes. Holiday Hours take priority for the selected dates. On all other dates, regular Store Hours apply.

+Can different Pickup and Delivery hours be set?

Yes. The Direct Ordering Admin Panel allows unique hours to be configured for Pickup and Delivery.

+What happens if the Pickup or Delivery hours are left blank?

That service type is automatically marked as Closed for that day.

For further assistance, contact the Checkmate Support Team here.