Updating Menu Prices

Prices are established directly at the Point Of Sale (POS) systems rather than through the Checkmate Portal. We do not support individual pricing adjustments for items or modifiers on online menus; all prices must originate from the POS.

However, the Price Elevation feature allows you to apply a uniform percentage increase to all menu items and modifiers.

Price Update Process

For Legacy Integration

If your menu is managed through the Checkmate Portal, follow these steps to update prices:

1. Begin by updating prices directly in your POS system.

2. Once the prices are updated, email support@itsacheckmate.com to inform us of the price updates.

3. Our team will verify the POS menu structure against the Ordering Platform menus, then re-sync and update the pricing on the Non-API Ordering Platforms.

Note: You do not need to specify individual item prices in the email. Our menu management team will contact you within 24-48 hours.

For Direct Sync Integration

For Direct Sync Integration, your menu is managed from the POS, and prices are automatically pulled into our system and then pushed to your API-integrated ordering platforms managed within the Checkmate Portal. Our system typically checks for updates in the POS every 5-15 minutes. To expedite this process, follow the steps below:

Non-API Integrated Ordering Platforms

For non-API Integrated Ordering Platforms, you must manually update the prices directly on their merchant portals.

Like the API-integrated process, begin by updating the POS prices and email support@itsacheckmate.com to notify us of the changes.

Alternatively, you can manually update the prices on the non-API ordering platforms.

Applying Percentage Elevation

Learn more about price elevation and how to manage price elevation here.