Prices are established directly at the Point Of Sale (POS) systems rather than through the Checkmate Portal. We do not support individual pricing adjustments for items or modifiers on online menus; all prices must originate from the POS.

However, the Price Elevation feature allows you to apply a uniform percentage increase to all menu items and modifiers.

Price Update Process

For Legacy Integration

If your menu is managed through the Checkmate Portal, follow these steps to update prices:

• Begin by updating prices directly in your POS system.

• Prices for API-integrated ordering platforms will be updated once you apply the same price changes in the Checkmate Portal using the Edit Menu function. After submitting your changes, our Menu Updates Team will review, process, and push the updates to the API-integrated ordering platforms.

• For non-API integrated ordering platforms, price updates must be made directly in the respective ordering platform merchant portals. The Checkmate Menu Update team does not process or complete price updates for non-API-integrated ordering platforms.

For Direct Sync Integration

For Direct Sync Integration, your menu is managed from the POS, and prices are automatically pulled into our system and then pushed to your API-integrated ordering platforms managed within the Checkmate Portal. Our system typically checks for updates in the POS every 5-15 minutes. To expedite this process, follow the steps below:

Non-API Integrated Ordering Platforms

For non-API Integrated Ordering Platforms, you must manually update the prices directly on their merchant portals. Checkmate does not process or complete price updates for non-API-integrated ordering platforms.

Applying Percentage Elevation

Learn more about price elevation and how to manage price elevation here.