Configure Item Instructions in Digital Ordering

Item instructions let guests add a note to an item, such as who the item is for or a preparation request. The field label, placeholder text, confirm button text, and maximum character count are configurable in Digital Ordering Admin. The notes also display on the Direct Entry Order confirmation page.

Step-by-Step Instructions

1. Navigate to Pages: Select Pages in Digital Ordering Admin.

2. Select Item Instructions: Select Edit Item Instructions Page.

3. Enter the Field Label: Enter the text that appears above the instructions field.

4. Enter the Placeholder Text: Enter the hint text that appears inside the empty field.

5. Enter the Confirm Button text: Enter the text for the button that saves the instructions.

6. Enter the Maximum Character value: Enter a whole number.

7. Select Submit: Select Submit to save the changes.

Notes

• A wording field left blank uses its default value.
• A blank Maximum Character value means the field has no limit.
• Customers see a live character counter and cannot type past the limit. Pasted text that exceeds the limit is trimmed to fit.
• The configured wording and limit apply on web, the mobile app, and Direct Entry.
• On the Direct Entry Order confirmation page in Digital Ordering Admin, the Made For and Notes values display directly under each item. Empty fields are omitted, and long notes display in full.
• Customer-facing checkout is unchanged.
• Brands that configure nothing see no change.