The Delivery Zone specified in Direct Ordering dictates the eligible addresses from which a customer can place a Delivery Order at your restaurant. Each Store's Revenue Center has a unique Delivery Zone, which can be configured as either a circular radius or a custom shape around the restaurant's address. 

Setting your Delivery Zone in Direct Ordering:

1. In your Direct Ordering Admin Panel

2. Go to Stores > select the Store that you want to modify

3. In the left navigation, go to Revenue Centers > select the Revenue Center that you want to modify. 
   > Note:  Delivery Zones are set at a Revenue Center level only. For instance, if you'd like your Catering Delivery Zone to be larger than your regular Online Ordering Delivery Zone, Direct Ordering provides this flexibility.

4. In the left navigation > select Delivery Zone

5. There are two ways to set your zone:

   1. Circular Radius: Enter the radius in miles > click Get Circular Radius button to preview your new zone. 

   2. Custom Shape: Point-and-click various points on the map to set your custom zone, which may be required for Stores considering traffic patterns, landmarks, neighborhood outlines, or overlapping zones with other nearby store locations. 

6. Click Submit to save your changes. 

Customer Experience of Ordering Delivery in a Multi-location Area

Customers are not provided with information regarding which Store location's Delivery Zones cover specific areas of the city. Instead, Direct Ordering conveniently guides customers by informing them of the specific stores that deliver to the address they enter. 

Observe the demonstration below: A customer in Chicago, uncertain about which of the five nearby stores to order Delivery from, inputs their address into the restaurant's Direct Ordering Online Ordering page. As a result, they discover that they have the option to select from three different Store locations, each of which includes their delivery address within its designated Delivery Zone.