Quality & Training
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Recent activity by Quality & Training-
How does Checkmate handle scheduled or advanced orders?
Most major platforms hold future orders on their side and send them to Checkmate only when they become ready to fulfill.Ordering PlatformHow Scheduled or Advanced Orders Are HandledDoorDash, Grubhu...
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How does Checkmate handle orders from GloriaFood?
Applies to: Merchants using the GloriaFood ordering platform.GloriaFood orders are only sent to Checkmate after they are accepted on the tablet. The tablet must be kept in a location that is easily...
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Can I manually accept orders?
Once your Checkmate integration is live, all orders are automatically accepted into the POS and sent to the kitchen printer. There is no manual acceptance step.How order acceptance worksOrders flow...
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Genius Direct Sync Integration Requirements (formerly Heartland)
This document outlines the guidelines and requirements for qualifying a location for the Genius (formerly Heartland) Direct Sync (DS) integration. To ensure successful onboarding and accurate data ...
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DoorDash Menu Visibility Limitation: Why Only One Menu Appears to Customers
When using DoorDash as an ordering platform, it’s essential to understand how multiple menus scheduled for the same time are handled. While DoorDash will technically receive all menus pushed from C...
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Ordering Platform Not Pushed
Ensuring that Ordering Platform status updates are properly pushed to Ordering Platforms is essential to maintaining accurate online availability. This alert notifies you when changes to an Orderin...
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Ordering Platform offline
Ensuring that your Ordering Platforms remain active is critical for maintaining a seamless customer experience and maximizing sales. This alert reminds you on the days you specify when an Ordering ...
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Location Not Pushed
Ensuring that location status updates are properly pushed to Ordering Platforms is essential to maintaining accurate business operations. This alert notifies you when changes to a location’s online...
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Location Offline
Keeping track of offline locations is essential to ensuring smooth business operations and preventing unnecessary downtime. This alert reminds you on the days you specify when a location has been m...
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Items Not Pushed
Ensuring that menu availability updates are successfully pushed to Ordering Platforms is crucial to preventing order issues and customer confusion. This alert notifies you when changes to item avai...