Ronit Gieske
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Articles
Recent activity by Ronit Gieske-
Pickup Notes for Uber Direct Orders
Uber Direct - Pick up notesTo improve delivery accuracy and streamline the courier experience, customer contact details and pickup instructions are now included in the order sent to Uber Direct (UD...
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Add a Video to the Guest or Account Page
Brands using Direct Ordering can add promotional or instructional videos to their Guest or Account pages. This article walks you through the process, including video requirements, hosting instructi...
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Managing Store Hours
What are Store Hours in the context of Online Ordering? Store hours define when your location is open for Pickup and Delivery orders on your Direct Ordering (DO) Web and App platforms. You can set:...
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Checkmate + Uber Eats Integration Overview
This guide explains how Checkmate connects your Uber Eats account with your POS system, what to expect during setup, how orders flow, how to manage alcohol delivery, scheduled orders, common issues...
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Checkmate + DoorDash Integration Overview
This guide explains how Checkmate connects your DoorDash account with your POS system, what to expect during setup, how orders flow, common issues you might encounter, and how to resolve them. How ...
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Checkmate + Grubhub Integration Overview
This article explains how Checkmate integrates with your Grubhub account to streamline online ordering. It covers setup expectations, order flow, menu management, scheduled and catering orders, alc...
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Using Digital Gift Cards with Toast POS
This guide explains how guests can use Direct Ordering (DO) Digital Gift Cards when ordering in-store, over the phone, or at the drive-thru.DO Digital Gift Cards can be used at your location as lon...
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Managing & Troubleshooting Digital Menu Boards (DMB)
Checkmate Digital Menu Boards (DMBs) are designed to update automatically through your POS. In most cases, issues can be solved with a few quick checks. This guide explains what you can manage your...
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DriveThru AI - Customer Communication - Intervention System
Release Date: 06 Oct 2025Enhancing Real-Time Human Support CapabilitiesThe AI Escalation Intervention System (v0) is a new capability designed to improve how customers are seamlessly connected with...
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Managing Catering Orders
What is Catering with Direct Ordering? Direct Ordering supports two primary workflows for catering orders: Self-Service Ordering – Customers place orders from a predefined Catering Menu. Admini...