Contacting Checkmate Support

General Support

Our Support Team can be reached via email, phone, text, chat, or by easily submitting a request using this Support Form.

Contact Support HERE!

Submitting a Request Using the Support Form

For the fastest service, be sure to complete all the applicable form fields and provide as much detailed information as possible in the “Description” box before submitting.

It is highly recommended that the relevant product is selected so that your query is promptly routed to the right team!

Support Resources in the Checkmate Portal

A helpful Resource Center is available within the Checkmate Portal where you can:

• Live Chat with our Support Team

• View Popular Help Articles

• Submit a Support Ticket

• Submit an Idea, Feedback, or Feature Request

Simply click on the red '?' icon in the bottom right-hand corner of the Portal to view these options.

Resource Center Options

Upon clicking on the Resource Center widget, you will see the following options:

Live Chat

Selecting this option, opens the Zendesk chat widget where you can engage with our Chat Support Team during our support chat hours, Sun-Sat 10 am - 10 pm CT.

Popular Help Center Articles

Selecting this option will prompt a list of our most popular Help Center articles as shown below. These articles and more are also available right here in our Help Center!

Submit a Ticket

Selecting this option will prompt our Customer Support Form for you to submit a support ticket.

Submit an Idea

Selecting this option to share your suggestions or feedback requests.

Help

Selecting ‘Help’ in the bottom righthand corner of the Resource Center will prompt direct access to the our Help Center without having to leave the Portal.