The Checkmate System Status Page is a real-time resource for monitoring the operational status of various platform components. This guide is tailored to offer Superbrand customers specific details on accessing the brand-specific status page and how the components they see might differ.

Accessing the Status Page

To access the Checkmate System Status page, click Status Page and log in using your email address and password.

How to Signup

If you do not have a Password, reach out to us for special access to this page. Our team will send you an email (as shown below) to set up your password.

Click on the “Set Password and View” link in the email to set your password, enter the new password, confirm the password, and click on “SET MY PASSWORD”.

Status Update Page Sections

The Status Updates Page is divided into two sections:

• Operational Status

• Past Incidents

Operational Status

This section displays the status of various components connected to your Checkmate Portal.

Each component includes several sub-components you can subscribe to based on your specific needs. Click the plus “+” sign before the main component to view the sub-components.

For instance, the Checkmate Services component includes various statuses related to Order Processing, Menu Management, Reconcile, Insights, and the Public Website.

Note: Only the components associated with your Brand will be visible to you.

Component Statuses Explained

A component marked as "Operational" indicates no ongoing issues, meaning the service is up and running.

The green bar symbolizes an operational service. For more information, hover your pointer over the bars.

Component status is organized based on severity; they can be:

• Operational (green): This status indicates that the component is functioning as expected and in a timely manner. It is the default state.

• Under maintenance (blue): This status indicates that the component is currently undergoing maintenance or work.

• Degraded performance (yellow): When a component's performance is impacted in a minor way, such as being slower than usual due to high traffic, it is considered as degraded.

• Partial outage (orange): If only some components are down, impacting a subset of customers, it is considered a minor or partial outage. For example, if GrubHub is down and only affects GrubHub orders while the rest of the ordering platforms are unaffected, it would be categorized as a partial outage.

• Major outage (red): The component is marked as a major outage when it becomes completely unavailable.

Past Incidents

You can find records of issues reported in the past in this section.

Incident History

You can scroll to the end of the page to see the entire incident history here.

Incidents

You can filter the relevant components and select the month and year for which you want the list of incidents.

You can click on the issue to see more details about the incident and if it is resolved.

Uptime

You can filter the components by month to see the uptime history.

If the day shows in cyan color, no downtime was recorded, and the green box means there was an issue that day.

User-Specific Visibility

Upon logging in, you will have visibility tailored to the components relevant to your associated Brand. You will exclusively see components related to your Brand.

Note: In the Components Section, you will find that the "Order Processing" component is listed twice for each Brand, specifically for your Brand:

• Order Processing Your Brand (Checkmate): This option will be highlighted when an outage is attributed to Checkmate.

• Order Processing Your Brand (External): This option will be selected when an outage is due to a customer-related issue.

Subscribing to Status Updates

How to Subscribe

Here's how to subscribe to updates:

1. Visit the Status Updates Page here.

2. Click on the 'Subscribe to Updates' button at the top of the Page.
   

   

    

3. Select how you wish to receive updates and enter the relevant details.
   

   

   You can choose any of the below options to receive the updates:

   • Email - Enter your email address, and click the link received in the confirmation email.

   • SMS - Enter the phone number, and click on the link received by SMS to confirm.

   • Webhook - Enter your website and email address to receive updates via Webhooks.

4. You'll receive a confirmation message on the mode selected for updates. Click on the link in the message to confirm your subscription to start receiving notifications.
   

   

By subscribing, you will receive notifications about the operational status of your subscribed components.

Manage your subscription

You can manage your subscription by clicking the “MANAGE MY SUBSCRIPTION” button under the “SUBSCRIBE TO UPDATES” tab.

Why Subscribe to Specific Components?

Subscribing to specific components allows you to receive the most relevant, targeted updates.

For example, suppose you use Toast POS and the Grubhub, Doordash, and UberEats ordering platforms. In that case, you'll be informed about any outages or maintenance activities of those systems that could affect your operations.

To select the specific components, once you enter the details for where to receive updates about subscriptions, you can choose which components you wish to subscribe to.

Once you have set the components, you want to receive updates for, click on the “SAVE” button at the end of the page.

Our goal is to provide the most relevant information without overloading you with updates that might not be pertinent to your experience.

Remember, your Checkmate experience is vital to us, and the System Status page is here to ensure transparency and seamless communication.