You can choose to turn the Final Confirmation Emails feature on if you want your customers to receive separate confirmation emails once they have been charged, not just when they've placed orders. This is most commonly used for Catering, but you have the option to enable it for Online Ordering as well. 

Enabling Final Confirmation Emails

1. In your Direct Ordering Admin Panel

2. Go to Settings > in the Miscellaneous section > click General Settings

3. Check the Send final confirmation email checkbox. 
   > Note: To disable the feature, uncheck the checkbox. 

4. Click Submit to save your changes. 

Once you enable the feature, the next step is to customize the Final Confirmation email in your Admin Panel. 

Customizing Final Confirmation Emails

1. In your Direct Ordering Admin Panel

2. Go to Settings > in the Communications section > click Confirmation Emails

3. Select Online Ordering or Catering in the left navigation. 
   > Note: You have the option to customize your Final Confirmation Email specific to each Order Type: Online Ordering and/or Catering. If you want to use the same email content for both order types, you must configure the same email in both locations. If you only want to send Final Confirmation Emails for Catering orders, simply do not create one for Online Ordering; if you don't create it, it will not be sent. 

4. Select FINAL (if this option exists) to update the existing Final Confirmation email. 
   > Note: If the FINAL email type doesn't already exist on your account, you may create one by clicking the New Confirmation Email button and design its content by choosing Email Type: FINAL in the dropdown selection. 

5. Add or update necessary Final Email Confirmation content. 
   > Note: You have the option to include the invoice as a PDF attachment in the email to your customers by checking the "Attach PDF Invoice" checkbox. This option is appreciated by customers who are required to provide PDF copies of all purchase receipts to their accounting departments. 

6. Click Submit to save your changes. 
   > Note: Click Delete to delete the email customization completely; once deleted, it is deleted permanently.