Sending Updated Receipts to Customers

After a cancelation (also called a void), a full refund, or a partial refund, a customer might request an updated receipt for their records.

How to Send an Updated Receipt to a Customer

1. Log into the Direct Ordering Admin Panel.
2. Go to Orders, then Orders Review & Search.
3. Search by Order ID, if known. Otherwise, use the available filters.
4. Once the order is located, click the Order ID to open its details.
5. Click the Resend Email button in the upper right. The email address can be confirmed in the Customer section below.
6. After the button is clicked, a pop-up notification confirms the email has been resent.