Final Confirmation Emails

The Final Confirmation Emails feature can be turned on so that customers receive a separate confirmation email once they have been charged, not only when they place an order. This is most commonly used for Catering, but can also be enabled for Online Ordering.

Enabling Final Confirmation Emails

1. Log into the Direct Ordering Admin Panel.
2. Go to Settings, and in the Miscellaneous section, click General Settings.
3. Check the Send final confirmation email checkbox. To disable the feature, uncheck the checkbox.
4. Click Submit to save the changes.

Once the feature is enabled, the next step is to customize the Final Confirmation email in the Admin Panel.

Customizing Final Confirmation Emails

1. Log into the Direct Ordering Admin Panel.
2. Go to Settings, and in the Communications section, click Confirmation Emails.
3. Select Online Ordering or Catering in the left navigation. The Final Confirmation Email can be customized separately for each order type. To use the same content for both, configure the same email in both locations. To send Final Confirmation Emails for Catering orders only, do not create one for Online Ordering; if it is not created, it is not sent.
4. Select FINAL (if this option exists) to update the existing Final Confirmation email. If the FINAL email type does not already exist on the account, create one by clicking the New Confirmation Email button and choosing Email Type: FINAL in the dropdown.
5. Add or update the necessary Final email confirmation content. The invoice can be included as a PDF attachment by checking the "Attach PDF Invoice" checkbox. This is appreciated by customers who are required to provide PDF copies of purchase receipts to their accounting departments.
6. Click Submit to save the changes. To remove the email customization completely, click Delete; once deleted, it is permanently deleted.