How to Retry Charging an Uncharged Order

If you receive a notification for an Uncharged Order and would like to Retry charging the customer, this can be done from the Uncharged Orders page. 

1. In your Direct Ordering Admin Panel

2. Go to Orders > Uncharged Orders

3. Select the checkbox for the order(s) that you need to retry. 
   > Note: You can choose multiple orders to retry at once. 

4. Click the Retry Charges button and view the notification confirming the charge was successful. 

If this doesn't work, you can log in to your payment processor's website and attempt to re-process the charge from there. 

If that fails, too, we suggest contacting the customer directly to ask for a different payment method. Using the same card as the original transaction may be possible if you recharge it from scratch, which creates a fresh authorization that may bypass the original error. Either way, if you've gotten this far, it's likely something you will need to resolve with the customer directly.