Curbside Pick-Up customer journey

When ordering for pick-up on web or mobile app the guest will have the option to select “Curbside Pick-Up” on the checkout page.

Once the box is checked, the guest will be prompted to fill out the vehicle information.

The guest has two options to confirm arrival:

• on the order confirmation page

• through the order confirmation email

When a guest marks their arrival, a second order is sent to POS including the parking spot number of the guest.

If a guest simply ordered pick up and would like to switch to curbside pick-up after submitting the order, the have two options to do so:

• on the order confirmation page

• in the order confirmation email