Overview

Checkmate uses the Epson TMT88vii model, which is connected via a network cable. It is mounted inside the kiosk pedestal behind a locked door to prevent tampering. The printer uses standard 80mm thermal paper for receipts and does not require a ribbon since it operates as a thermal printer.

More details regarding the printer's specifications are available here.

Printer Details

Connections

There are only two connections for the printer used when in the Kiosk:

• Power from the power supply that connects to the electrical outlet

• Network connection LAN - connects the printer to our network and allows it to communicate with the edge router

Part Names and Functions

LED Functions and Errors

Troubleshooting

Using the table below, you can troubleshoot any printer problems by comparing it to the LED on the front of the printer.

Adjusting the near end roll paper sensor

Connecting the AC Power Adapter

Self Test Mode

The printer has a way to perform a self-test that only requires power and paper.

Printing a Status Sheet

Sometimes it can be useful to print a status sheet for the printer, which is also necessary to obtain the MAC address required for setting up the printer in the Checkmate Direct Ordering Admin console. You can follow the steps below to print a status sheet:

Step 1: Shut off the printer by hitting the power switch

Step 2: Push and hold the feed button while turning the power switch back on.

Step 3: After a few seconds, the Status Sheet will depense. The MAC Address will be located 1/4 way down the sheet.

Installing and Replacing a roll of paper

Removing Jammed Paper

If the roll paper cover does not open

If a foreign substance enters the auto-cutter or the roll paper jams, the auto-cutter blade may become unable to return to the correct position and lock in place. In this scenario, the roll paper cover may not open even if you pull the cover open lever. Follow the steps below to restore the auto-cutter blade to its normal position.

Cleaning the Printer