Issue - ’Surefox could not find requested url!’ or ‘Edge Router is currently unreachable.’ Message.
Cause - The kiosk is not communicating with the edge routers.
Check Edge Routers power & connections
Power Lights On
Network Connections
Port 1 - From Site Modem or Switch
Port 3 - To Checkmate Switch
Check Network cable from Checkmate Switch to Kiosk.
Note - The inside of the kiosk's top module should rarely need to be opened, but here’s what the connections should look like.
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