What are all the ways a customer can order from my restaurant?

Ways customers can place orders

• Ordering Digitally

  • Desktop Web Ordering

  • Mobile Web Ordering

  • Mobile App Ordering

Available Order Types

When ordering Digitally, you have the option to enable the following Order Types for your customers:

• Walk-in

• Pick-up

• Delivery

• Group Ordering

• Outpost

• Catering

• Gift Cards

• Donations

Establishing the Order Types available at your restaurant

To control the Order Types a customer can choose from when ordering digitally via Direct Ordering (web or mobile app), follow these steps:

1. In your Direct Ordering Admin Panel

2. Go to Settings (gear icon) > in the User Experience section > Order Types

3. Drag & drop your desired order types into either the Hidden or Displayed columns

4. Click Submit to save your changes

Limiting the Service Types available at my restaurant (for 1 or multiple locations)

For brands that want to offer specific Order Types for 1 or multiple locations (such as Dine-In/Walk-In, Pick-up, and/or Delivery), you'll need to navigate to each Store and accompanying Revenue Center to make the desired options visible to customers. At the Revenue Center level, these are labeled Service Types.

For example, at Store A, you want to offer delivery services but are not ready to offer delivery at the rest of your locations. In this scenario, you keep Delivery available at the brand level using Order Types, but enable Dine-In and Pickup ONLY at the Store's Revenue Center.

In the following scenario, Pick-Up is the only Service Type being made available for a single Store's Revenue Center:

How Customers Experience Your Order Types List