How do I know if and why my location is offline?

A location may go offline for various reasons, including:

• The ordering platform marks a location (or a group of locations) offline - This might happen due to high wait times or an unexpected closure

• When Checkmate turns a location (or a group of locations) offline, this might happen as a precautionary method when an outage occurs due to POS, internet, or any other integration-related issue.

In these situations, Checkmate Portal gives you visibility of the status, a possible reason for it being set offline, and a recommended solution that can fix the issue on Checkmate Portal.

You can also opt to receive an email notification for that location both when the location goes offline and when a location gets back online. update your email preferences here.

If your account has access to more than one location, you can also see and filter locations based on their offline status.

To view the details of your location’s offline status:

Please follow the below-mentioned steps to update the kitchen prep time:

Step 1: Click here to access the Checkmate Portal.

Step 2: Use your login credentials to login into the Checkmate Portal. You will be directed to the window shown below. Click on “Location Management”

Ordering Platform Offline due to Ordering Platform Issue

Step 1: Review the Ordering Platform status from the Locations page. If an ordering platform is offline, it will have “Offline” as it’s status

Step 2: For more details, under Action, click on the Menu of the Location you wish to view

The ordering platform status will appear as Online within Checkmate and Offline by [Ordering Platform Name], as shown in the examples below.

Step 3: Click on the "OP Status" drop-down to view more details about which specific Ordering platforms are offline. 

Ordering Platform Offline due to Checkmate Integration Issue

Step 1: Review the Location status from the Locations page. If a location is offline due to a Checkmate integration-related issue, the location status will appear as Offline, with the toggle switch appearing off and in red, as pictured below.

Step 2: Hover over the Offline status to view further details.

Step 3: Under Action, click on the Menu to access the Store menu Management page.

You can also view the status as Offline by Checkmate - POS Connectivity Issue, which will appear as pictured below.

Receiving Notifications for Location/Ordering Platform Offline Status

To receive email notifications regarding your locations' integration and ordering platform online/offline status, check out this article for detailed instructions.