Quality & Training
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Recent activity by Quality & Training-
Fully Reconciled Transactions - Glossary of Terms
What is the Fully Reconciled Transactions Report? This report shows all transactions we could match between what we integrated into the POS and the statements provided by the Ordering Platforms. Th...
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Revert to the previous Menu Version after making edits (Cancel Edits)
Follow the steps below to revert to the previous version of the menu after making edits:
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P&L Report - Glossary of Terms
What is the P&L Report? This report is designed to transparently show how your Point of Sale (POS) sales are converted into deposits in your bank account. It breaks down the financial journey from ...
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Uncharged Orders
An uncharged order is an order that was sent to the POS but whose payment was authorized rather than captured, so the customer has not actually been charged. This article explains what causes uncha...
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Adding and Updating Photos in Checkmate Portal
Managing your menu images is essential to maintaining an appealing and current online presence. While most photo updates could be conducted directly through our portal, there are a few exceptions t...
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Announcements
Announcements are discount deals or special offers that can be published on the website's mobile and desktop versions. They can include images and links that direct customers to specific pages or p...
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Handling Chargebacks
A chargeback occurs when a customer asks their credit card company to reverse a charge and refund their money. This article explains what a chargeback is, how to reduce the likelihood of chargeback...
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Menu Item Photo Guidelines
Many ordering platforms, including Uber Eats, Grubhub, and DoorDash, require photos to meet specific size and content specifications to be accepted and displayed on their menus. To ensure your phot...
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Configuring Promo Code Discounts
OverviewPromo codes give customers special discounts and limited offers. They can be redeemed by entering a code online or scanning a promo code in-store. Checkmate Direct Ordering supports creatin...
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Aloha - BSP ID Error
The Aloha - BSP ID Error typically occurs when online orders fail to integrate with the POS system due to internal POS server issues or incomplete validation of inbound orders. Example: Order with ...