Kiosk Cleaning Mode

Cleaning Mode locks the kiosk home screen for a set time so staff can wipe the screen without starting an ordering session. Unintended sessions inflate session-start counts and lower conversion, abandonment, and funnel metrics. The lock duration is set for each Kiosk revenue center on the Kiosk Settings page.

Step-by-Step Instructions

1. Navigate to Stores: Select Stores in Digital Ordering Admin, then select Manage Stores.

2. Select the store: Select the store name.

3. Select Revenue Centers: Select Revenue Centers in the store menu.

4. Select the Kiosk revenue center: Select the revenue center with the Kiosk type.

5. Select Kiosk Settings: Select Kiosk Settings in the revenue center menu.

6. Locate Cleaning Mode Lock Duration: The setting appears below Order Timeout.

7. Select the duration: Choose Disabled or a value from 15 Seconds to 120 Seconds, in 15-second steps.

8. Select Submit: Select Submit at the bottom of the page.

Using Cleaning Mode

1. Locate the lock icon: The icon appears in the top-left corner of the kiosk home screen.

2. Double tap the lock icon: A single tap only highlights the icon.

3. Clean the screen: The screen dims and shows "SCREEN IS LOCKED" with a circular countdown and a "DOUBLE TAP TO UNLOCK" button.

4. Wait for the countdown to reach zero: The kiosk returns to the normal home screen.

5. End the lock early: Double tap the Unlock button to return to the home screen before the countdown ends.

Notes

• Kiosk Settings at the revenue center level override the store-level Kiosk Settings.
• While the screen is locked, all touches are ignored, including Tap to Start and the Accessibility toggle.
• Cleaning Lock is available on the home screen only. It is not available after a customer session starts.
• If the app restarts during a lock, the kiosk starts unlocked.
• A change to Cleaning Mode Lock Duration made while the kiosk is locked applies from the next lock.